A variety of trends in the mid-to-late 1990s accelerated the complexity and frustration experienced by end users (and vendors) when implementing Information and Communications Technology (ICT) initiatives. This confusion and frustration extended across the entire ICT domain of hardware, software, and service segments, which must be coordinated in tandem when implementing these initiatives. As a result, buyers and consumers of ICT began to look for a simpler, more efficient way of accomplishing their objectives – a way of purchasing the benefits of ICT and not necessarily the headaches. This collective sentiment led to a way of conceiving ICT as a set of individual components that work together seamlessly and transparently to achieve an organizational objective. Much in the same way that a house is made up of plumbing, electrical, heating, etc., but collectively offers the single benefit of shelter. Hence, ICT began to be conceived, structured, marketed, and delivered not as individual components (as in the past) but rather as combinations of products and services. This in turn has collectively delivered a single "solution" to a business problem that was easily understood, marketed, and sold and that could be measured in terms of a specific return on investment (ROI) in many cases. Inter-Process Solutions are uniquely positioned to assist customers (users and consumers) in understanding and architecting these single "solutions" to their respective business problems.
The majority of ICT vendors, consultants, and systems integrators now position many, or all, of their offerings as solutions, which implies a ready-made or off-the-shelf product that will satisfy a user's needs. Our solutions methodologies are defined and categorized by identification of our customers end-user needs. This differentiates us from our competitors. Despite the painstaking analysis and definition hunting that international industry analysts have invested in this research field, the argument will always exist that the solution exists only in the eye of the beholder.